Frequently Asked Questions

Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout.

Can I change or cancel my order after placing it?
Please use our contact form as soon as possible. We'll do our best to accommodate changes before the order is processed.

Shipping

How long does delivery take?
Domestic orders (Belgium) typically arrive within 3–7 business days. International orders may take longer depending on the destination.

Do you offer free shipping?
Yes! We offer free standard shipping on Belgian orders over €70. International shipping rates vary by destination.

Can I track my order?
Yes, you'll receive a tracking number by email once your order has been shipped.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. See our Returns Policy for full details.

How long does a refund take?
Refunds are processed within 5–10 business days after we receive and inspect your return.

Products

Are your products BPA-free?
Yes! Our water bottles are made from food-grade, BPA-free plastic and are certified CE/EU, LFGB, and SGS.

What sizes are available?
Our sports water bottles come in 1.2L, 1.7L, and 2.5L sizes, available in multiple colors.

Still Have Questions?

Can't find what you're looking for? Send us a message and we'll get back to you as soon as possible.